Last Updated: 25/09/2026

At TECHALCHEMY TECHNOLOGY PRIVATE LIMITED, we are committed to delivering your orders safely, securely, and efficiently. This Shipping Policy outlines how orders placed on our website are processed, packed, dispatched, and delivered.

1. Delivery Coverage

• We provide shipping and delivery coverage across India to all standard serviceable pin codes.
• Orders are dispatched to the specific delivery address provided during checkout.
• Serviceability in certain remote regions, restricted areas, or rural territories depends on our logistics partners’ network reach. In the rare event that an address is unserviceable, our support team will contact you to arrange an alternative delivery solution or issue a full refund.

2. Order Processing Timelines

• Standard Processing: Orders are typically verified, packed, and handed over to logistics partners within 1 to 3 business days following payment confirmation.
• Operational Days: Order fulfillment operates Monday through Saturday. Orders placed on Sundays or gazetted public holidays are queued and processed on the following working business day.
• Pre-Dispatch Verification: We reserve the right to contact customers via phone or email to confirm delivery address details or order specifics prior to dispatch.

3. Estimated Delivery Timelines

• Standard Deliveries: Once dispatched, orders generally arrive within 3 to 7 business days, depending on destination distance, regional connectivity, and transit routes.
• Bulk or Heavy Orders: Shipments exceeding standard weight or volumetric dimensions may require surface transport or dedicated freight handling, which can entail an additional 2 to 4 business days in transit.
• Transit times are estimates provided by logistics networks and may vary due to external factors.

4. Shipping Charges & Surcharges

• Applicable delivery charges, freight fees, and handling costs are calculated and clearly displayed at checkout prior to final payment.
• Free shipping promotions or threshold-based delivery discounts, when active, will be automatically reflected during checkout.
• Additional delivery surcharges may apply for oversized items, special freight handling, or deliveries to designated remote geographic zones.

5. Packaging & Handling Standards

Every shipment is packed with protective cushioning and secure external cartons to ensure items remain intact and protected from normal transit handling. Customers are advised to examine external packaging upon arrival before signing delivery receipts.

6. Logistics & Courier Partners

To ensure reliable fulfillment, we collaborate with reputed domestic courier networks, surface transport carriers, and freight logistics aggregators. The carrier assigned to your parcel is selected based on speed, destination serviceability, and consignment weight.

7. Tracking & Dispatch Updates

Once your consignment is handed over to our courier partner, automated dispatch notifications containing the carrier name and consignment tracking number (AWB) are shared via:

• Registered Email
• SMS or Instant Messaging (where enabled)
• You can track your package progress directly through the courier’s online tracking portal.

8. Unforeseen Delays & Force Majeure

While we strive to meet all estimated timelines, delays may occasionally occur due to circumstances beyond our reasonable control, such as:

• Severe weather disturbances, monsoons, or natural occurrences
• Local transport strikes, transit blockades, or regional rail/road disruptions
• Peak festive volume surges within courier networks
• Statutory holidays or governmental movement restrictions

We actively monitor delayed consignments and work with logistics providers to expedite transit.

9. Address Accuracy & Failed Deliveries

Customers are responsible for ensuring that all destination details—including street address, landmarks, postal PIN code, and contact numbers—are complete and accurate.

We are not liable for delayed, misrouted, or failed deliveries resulting from:

• Incomplete or incorrect address details
• Inactive or unreachable contact phone numbers
• Recipient unavailability across multiple courier delivery attempts
• Refusal to accept the shipment without valid operational cause

Shipments returned to our facility due to incorrect address information or repeated customer non-availability may incur re-shipping and handling charges before re-dispatch.

10. Damaged in Transit & Transit Discrepancies

If your parcel arrives with noticeable exterior physical damage, tampering, or missing contents:

• Notify our customer support team within 48 hours of confirmed delivery.
• Provide high-resolution photographs or video documentation showing the damaged parcel, outer box condition, shipping label, and affected contents.
• Retain all original packaging materials until our team reviews the claim.
• Legitimate transit damage claims will be resolved with a prompt replacement or refund in accordance with our Refund & Returns Policy.

11. Split & Partial Consignments

Orders containing multiple products or items with distinct warehouse locations, sizes, or weights may be fulfilled in separate packages. In such situations, distinct tracking identifiers will be provided for each respective consignment at no extra shipping cost to you.

12. Limitation of Liability

To the extent permitted by applicable Indian laws:

• TECHALCHEMY TECHNOLOGY PRIVATE LIMITED is not liable for secondary damages, business losses, or indirect expenses arising from delivery delays attributable to third-party courier carriers.
• Our total liability regarding any shipment is strictly limited to the invoice value paid for the purchased item and associated shipping fees.

13. Policy Revisions

We reserve the right to adjust, amend, or update this Shipping Policy periodically to accommodate operational changes, carrier adjustments, or regulatory requirements. Any modifications will be posted here with an updated “Last Updated” date.

14. Customer Support & Shipping Enquiries

For shipment inquiries, tracking assistance, or delivery support, please contact our logistics desk at:

TECHALCHEMY TECHNOLOGY PRIVATE LIMITED

OFFICE NO. – 1, PLOT NO. 306, SHREE VITTHAL RESIDENCY, SECTOR R-3, VADGHAR,
KARANJADE, PANVEL, MATHERAN, RAIGAD, MAHARASHTRA – 410206, INDIA

• Phone: +91 9152746623
• Email: info@gardenprosupplies.com