Effective Date: September 26, 2026

Company Name: TECHALCHEMY TECHNOLOGY PRIVATE LIMITED

Website: https://gardenprosupplies.com/

At TECHALCHEMY TECHNOLOGY PRIVATE LIMITED, we strive to process and dispatch your orders as efficiently as possible. We understand that plans can change, and we have outlined our cancellation guidelines below to ensure a smooth, transparent process.

1. Order Cancellation by the Customer

• Before Dispatch: You may request an order cancellation anytime before your products are packed and handed over to our courier partner (typically within 12 to 24 hours of placing your order). Once confirmed, your full payment will be refunded to the original payment source.
• After Dispatch: Once an order has been shipped, handed to the logistics carrier, or is out for delivery, it cannot be canceled. If you no longer require the items, you may follow our standard return/replacement process once the shipment reaches you.

2. How to Request a Cancellation

To request an order cancellation, please contact our support team immediately with your Order ID and the registered email/phone number used during purchase:

• Email: info@gardenprosupplies.com
• Phone / Customer Care: +91 9152746623
• Support Hours: Monday to Saturday, 9:30 AM – 6:30 PM (IST)

Our team will verify the dispatch status of your package and confirm whether the cancellation can be processed.

3. Cancellations by TECHALCHEMY TECHNOLOGY PRIVATE LIMITED

We reserve the right to cancel any order under specific, unavoidable circumstances, including:

• Inaccurate or incomplete shipping address / contact details provided at checkout.
• Unavailability of stock, unexpected damage during final warehouse quality checks, or batch inspection failures.
• Identified payment irregularities, suspected fraudulent transactions, or non-serviceable pincodes.

If your order is canceled by our team, we will notify you via email or phone and immediately initiate a 100% refund.

4. Refund Process for Canceled Orders

• For eligible prepaid orders canceled prior to shipment, the refund will be credited back to your original mode of payment (Credit Card, Debit Card, Net Banking, or UPI).
• Once initiated, standard bank processing typically reflects the refunded amount within 5 to 7 business days, depending on your bank or payment gateway.

5. Registered Office Address

TECHALCHEMY TECHNOLOGY PRIVATE LIMITED

Office No. 1, Plot No. 306, Shree Vitthal Residency,

Sector R-3, Vadghar, Karanjade, Panvel,

Raigad, Maharashtra – 410206, India