Last Updated: 25/09/2026

Thank you for choosing TECHALCHEMY TECHNOLOGY PRIVATE LIMITED. We are committed to providing quality merchandise and dependable customer service.

This Refund & Returns Policy outlines the conditions and processes governing returns, replacements, order cancellations, and refunds for items ordered through our website.

1. Eligibility for Returns & Replacements

a. Damaged, Defective, or Incorrect Items

You may request an inspection, replacement, or return if:

• The item arrives physically damaged or broken in transit.
• You receive an incorrect product or a consignment with missing items.
• The product possesses a manufacturing defect or is inoperable upon delivery.
• The issue is officially reported to our support team within 7 days of delivery.
• High-resolution photographic or video documentation illustrating the defect/damage and outer packaging is provided.

All returned items are subject to physical inspection and verification prior to final resolution approval.

b. Wrong Item Delivered

If you receive an item different from what was ordered:

• Report the discrepancy within 48 hours of confirmed delivery.
• The item must remain unused, unaltered, and in its original delivered condition.
• All original packaging, boxes, labels, tags, instruction manuals, and complimentary accessories must be preserved.
• Following verification, we will coordinate a replacement or issue a full refund.

c. Non-Returnable & Non-Refundable Items

The following items are strictly non-returnable and non-refundable:

• Items that have been used, assembled, washed, modified, or altered after delivery.
• Consumables or sealed products that have been opened, unsealed, or partially consumed.
• Products damaged due to customer mishandling, negligence, improper care, incorrect installation, or hazardous storage.
• Items reported after the applicable inspection notification window has expired.
• Consignments missing original barcodes, price tags, packaging materials, or included hardware.
• Customized, personalized, or specially procured orders.
• Goods restricted from return under applicable safety, health, or statutory regulations.

2. Return Conditions & Quality Checks

To qualify for a valid return or replacement:

• The item must fulfill the specific eligibility criteria detailed above.
• The merchandise must be returned in an unsoiled, unused state.
• Original brand packaging, protective inserts, and shipping boxes must accompany the return.
• Any item displaying signs of wear, customer misuse, unauthorized repair, or intentional damage will be rejected during inspection and returned to the sender at their expense.

3. Return Request Procedure

• Step 1: Submit a Notice  Contact our support desk within the permitted timeline with your Order ID, invoice copy, item details, reason for claim, and clear photos or unboxing videos showing the defect or parcel damage.
• Step 2: Claim Evaluation  Our customer support department will assess your submission within 24 to 48 business hours.
• Step 3: Reverse Logistics Coordination  Upon preliminary validation, we will schedule a reverse pickup through our logistics carriers where serviceable, or provide detailed drop-off/return mailing instructions.
• Step 4: Inspection & Final Resolution  Once the consignment reaches our facility, it undergoes physical quality verification. Upon approval, we will initiate an exchange, replacement, or refund to your original payment channel.

4. Refund Process & Settlement

Once a returned item is received, inspected, and approved:

• Refunds are credited back to the original payment source (Credit/Debit Card, Net Banking, UPI, or Digital Wallet).
• Refund processing typically takes 3 to 5 business days from the date of return approval.
• Depending on your issuing bank or payment gateway network, funds may take an additional 3 to 7 working days to reflect on your statement.
• Original delivery fees are refundable only in cases where the return is necessitated by our error (wrong item dispatched, transit damage, or verified manufacturing defects). Shipping surcharges are non-refundable for non-defective returns.

5. Replacement Policy

Product replacements are subject to the following terms:

• The defect or dispatch discrepancy is reported within the designated notification window and verified by our team.
• Adequate replacement inventory is currently in stock.
• If an identical replacement unit is unavailable, customers may choose between:

1. A comparable alternative item (with any applicable price difference settled accordingly).
2. A full refund back to the original payment method.

6. Order Cancellation Policy

Cancellations Before Dispatch

• Orders may be cancelled free of charge prior to shipping and manifest generation.
• Once the cancellation request is received and confirmed, a complete refund will be processed to the original payment method.

Cancellations After Dispatch

• Orders cannot be halted or cancelled once handed over to third-party courier services.
• In such circumstances, the customer must accept the consignment and initiate a standard return request following the procedures outlined in this policy.

Customized or Bulk Orders

• Orders involving bulk volume or custom sourcing cannot be cancelled once procurement, assembly, or packing workflows have commenced. Any associated administrative or procurement expenses may be deducted from any settlement.

7. Product Handling & Instructions

Customers are expected to carefully read and follow all manufacturer labels, instruction manuals, safety guidelines, and handling instructions accompanying any purchase. TECHALCHEMY TECHNOLOGY PRIVATE LIMITED bears no responsibility for premature wear, damage, or degradation arising from failure to comply with specified care, operating instructions, or environmental guidelines.

8. Limitation of Liability

To the fullest extent permitted by applicable law:

• TECHALCHEMY TECHNOLOGY PRIVATE LIMITED is not liable for secondary damages, operational downtime, or consequential losses stemming from delayed shipments, out-of-stock items, or improper item usage.
• Our total liability for any claim regarding delivered goods, whether in contract or tort, is strictly limited to the net invoice value paid by the customer for the specific product in question.

9. Policy Amendments

We reserve the right to revise or update this Refund & Returns Policy periodically to align with evolving logistics frameworks, operational updates, and statutory standards. All updates will be published directly on this page with a revised “Last Updated” timestamp.

10. Customer Support & Contact Information

For returns, replacements, cancellation requests, or status updates on ongoing claims, please contact us at:

TECHALCHEMY TECHNOLOGY PRIVATE LIMITED

OFFICE NO. – 1, PLOT NO. 306, SHREE VITTHAL RESIDENCY, SECTOR R-3, VADGHAR,
KARANJADE, PANVEL, MATHERAN, RAIGAD, MAHARASHTRA – 410206, INDIA

• Phone: +91 9152746623
• Email: info@gardenprosupplies.com