Last Updated: 25/09/2026

1. Introduction

This Privacy Policy outlines how TECHALCHEMY TECHNOLOGY PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) collects, processes, stores, uses, and safeguards your personal data when you visit our website, explore our catalog, register an account, make purchases, or communicate with our support team.

Our retail and commercial operations focus primarily on nursery products, live plants, seeds, bulbs, lawn-care materials, organic and chemical fertilizers, soil conditioners, garden tools, planters, and related landscaping accessories.

By accessing, browsing, or utilizing our website and associated digital services, you acknowledge the terms and practices described in this Privacy Policy.

2. Information We Collect

We collect information necessary to process transactions, manage deliveries of horticultural supplies, and provide customer support.

Personal & Business Information

We may gather:

• Full legal name
• Email address
• Mobile/contact phone number
• Billing address
• Delivery/shipping destination address
• Business name and GSTIN (where applicable for corporate orders or invoicing)
• Order records, purchase history, and product preferences
• Inquiries submitted via web forms, live chat, or electronic mail
• Customer service interaction transcripts and communications
• Any information voluntarily submitted during account creation or feedback

Financial & Payment Details

Payment transactions executed on our website are facilitated directly by PCI-DSS compliant third-party payment aggregator and gateway networks. Depending on your chosen payment instrument (UPI, Net Banking, Credit/Debit Cards, Electronic Wallets), we may receive metadata including:

• Gateway Transaction Identifier
• Payment clearance status
• Gross order total
• Mode of payment used
• Refund and settlement records
• Transaction timestamp

We do not store, view, or retain complete credit card numbers, debit card details, CVV codes, or net banking authentication credentials on our servers.

3. Technical & Automated Data Collection

When you visit our site, our systems automatically log diagnostic and operational data, including:

• Internet Protocol (IP) address
• Browser software version and specifications
• Operating system environment and device profile
• URL clickstream, time spent on specific catalog pages, and navigation pathways
• Time zone, locale settings, and access timestamps
• Referring and exit URLs
• Cookies, web beacons, and local storage variables

This diagnostic data is processed to ensure system stability, detect malicious activity, prevent checkout anomalies, and optimize storefront layout performance.

4. Purposes for Processing Personal Data

We process your personal information strictly for legitimate commercial and regulatory objectives, including:

• Validating, preparing, and fulfilling orders for nursery and garden products
• Securing payment settlements and executing refunds where applicable
• Routing dispatches and transmitting consignments through logistics channels
• Issuing order acknowledgments, tax invoices, and real-time tracking updates
• Responding to product inquiries, botanical care questions, or order escalations
• Facilitating returns, cancellations, and replacements of perishable or hardware items
• Preventing fraudulent transactions, card abuse, or illicit checkout practices
• Complying with Indian fiscal, taxation, accounting, and consumer protection mandates
• Providing transactional notifications and promotional messages where explicit consent is provided

5. Nature of Horticultural Products & Advisories

While we maintain accurate catalog listings, specifications, and imagery, customers acknowledge:

• Images are indicative representations; living flora, seeds, bulbs, and natural organic materials naturally vary in dimension, foliage volume, hue, and form.
• Plant vitality and seed germination rates are dependent on variable ambient factors including climate conditions, soil composition, sun exposure, and irrigation schedules.
• Product packaging, formulations, and batch labeling may change in accordance with manufacturer modifications.
• Customers must review and adhere to all manufacturer safety warnings and handling instructions accompanying fertilizers, fungicides, and chemical formulations.

6. Order Execution and Logistics

To fulfill product delivery, we utilize the contact and geographical information you provide to:

• Validate delivery route feasibility and serviceability
• Hand over necessary consignment details (recipient name, address, contact phone number) to contracted domestic couriers and freight handlers
• Generate delivery status updates, tracking links, and electronic proof-of-delivery records
• Coordinate reverse logistics for approved returns or damaged-in-transit replacements

7. Disclosure of Personal Information

We do not sell, rent, lease, or monetize customer databases. Data disclosures are restricted to operational necessities and trusted partners:

• Banking & Payment Partners: Certified payment aggregators facilitating real-time authorizations and chargeback resolutions.
• Shipping & Fulfillment Providers: Third-party courier networks, regional cargo carriers, and postal services handling dispatch.
• Cloud & Infrastructure Hosts: Cloud hosting providers, database administrators, and security networks maintaining platform uptime.
• Regulatory & Statutory Authorities: Law enforcement or tax authorities when required by subpoena, statute, or official directive.

All service vendors operate under binding confidentiality obligations and may process information solely to execute contracted services.

8. Cookies and Analytics

Our platform employs session and persistent cookies to:

• Retain selected cart items across user sessions
• Preserve authentication tokens and account configurations
• Monitor visitor traffic metrics, dwell duration, and bounce rates
• Protect checkout interfaces against cross-site scripting and automated bot interference

You can manage or disable cookie permissions through your web browser preferences; however, disabling operational cookies will degrade cart performance and disable checkout.

9. Data Retention Schedule

Personal and transaction information is retained only as long as necessary to complete commercial commitments, handle post-purchase warranty or return claims, and fulfill statutory obligations under Indian tax and corporate laws (such as GST invoice recordkeeping). Once statutory and operational periods lapse, personal data is irreversibly expunged, shredded, or anonymized.

10. Information Security Architecture

TECHALCHEMY TECHNOLOGY PRIVATE LIMITED incorporates administrative, technical, and physical security standards to protect personal data from unauthorized access, loss, manipulation, or unauthorized destruction. Measures include HTTPS/TLS transmission encryption, secure firewalls, restricted administrative access, and regular vulnerability monitoring. However, no internet transmission method or digital repository can guarantee absolute immunity from security events.

11. Direct Communications & Marketing

• Operational Notices: We send transactional communications (order acknowledgments, payment receipts, dispatch alerts, security notices) essential for order execution.
• Marketing Bulletins: With your permission, we may share updates regarding seasonal plant stock, equipment discounts, and gardening insights. You may opt out of promotional emails anytime using the “Unsubscribe” link or by contacting our support channel.

12. External Links

Our online storefront may feature hyperlinks directing to external sites, payment gateways, or informative resources. We do not oversee and are not liable for the privacy standards, platform security, or content of third-party domains. Visiting external destinations is done at your own discretion.

13. Protection of Minors

Our services are directed toward adults capable of entering into legally binding contracts. We do not intentionally solicit or process personal information from minors under 18 years of age without verifiable parental or guardian authorization.

14. Consumer Privacy Rights

Under applicable Indian data protection frameworks, you maintain specific rights regarding your personal data:

• Reviewing personal data maintained within our active databases
• Requesting corrections or updates to inaccurate, outdated, or incomplete details
• Requesting the deletion or erasure of personal information, subject to ongoing legal or compliance requirements
• Revoking consent for non-mandatory processing operations
• Submitting formal grievances regarding the handling of your personal data

15. Grievance Redressal Mechanism

In compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 along with the rules framed thereunder, any questions, notices, or grievances concerning data handling may be directed to our designated Grievance Officer:

• Attention: Grievance Redressal Officer
• Name: Karthik Nair
• Company: TECHALCHEMY TECHNOLOGY PRIVATE LIMITED
• Office Address: OFFICE NO. – 1, PLOT NO. 306, SHREE VITTHAL RESIDENCY, SECTOR R-3, VADGHAR, KARANJADE, PANVEL, MATHERAN, RAIGAD, MAHARASHTRA – 410206, INDIA
• Telephone: +91 9152746623
• Email: info@gardenprosupplies.com

When filing an escalation, please state your full name, registered mobile number/email address, relevant invoice or order identification number, a concise summary of the complaint, and the remedy sought. We review and resolve grievances within statutory processing windows.

16. Digital Personal Data Protection (DPDP) Compliance

TECHALCHEMY TECHNOLOGY PRIVATE LIMITED acts as a Data Fiduciary and aligns data lifecycle governance with the provisions of the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Digital Personal Data Protection Rules, 2025. We uphold mandatory lawful processing protocols, obtain clear consent mechanisms, provide accessible grievance avenues, and enforce prompt data correction and erasure mechanisms as statutory phases come into force.

17. Amendments to This Policy

We reserve the right to revise this Privacy Policy to reflect changing product lines, administrative procedures, technology platforms, or legal mandates. Any revisions will be published here with an updated “Last Updated” date. Continued use of our website following modifications indicates acceptance of the updated terms.

18. Contact Information

For routine questions regarding this Privacy Policy or our operational practices, reach us at:

TECHALCHEMY TECHNOLOGY PRIVATE LIMITED

OFFICE NO. – 1, PLOT NO. 306, SHREE VITTHAL RESIDENCY, SECTOR R-3, VADGHAR,
KARANJADE, PANVEL, MATHERAN, RAIGAD, MAHARASHTRA – 410206, INDIA

• Phone: +91 9152746623
• Email: info@gardenprosupplies.com